Privacy & cookie policy

Prodigi (the "Company" or "we" or "us"). Whose registered office is 15/17 North Park Road, Harrogate, HG1 5PD is committed to preserving the privacy of all visitors to this website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By using this website you consent to the collection, use a

Prodigi Group Ltd (and it’s operating companies Prodigi UK Ltd, Pwinty Ltd, Prodigi BV) respects the privacy of its Merchants and Users and is fully committed to protecting their personal data and using it in accordance with our legal obligations. This Privacy Policy & Cookie Policy describes how Prodigi Group and its operating companies (“we”, “Company” or “us”) may collect and use personal data and the rights granted to our visitors, users, customers, and merchants regarding their respective data.

By accessing or using this website or any of our Services, you signify your approval of the terms set out in this Privacy Policy, Terms & Conditions, and other terms and policies posted on our websites. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

1. Information we collect

1.1. Information collected from Merchants

If you are providing us with personal data relating to another individual, you are to be considered as a Merchant and your data is processed as follows.

If you are a Merchant, you agree to comply with data protection laws applicable to your business. Furthermore, you agree that you acquire legal basis for the processing of personal data of your Customer, including, but not limited to, the use and access of the respective personal data by Prodigi and other third parties used by Prodigi for the provision of its Services.

We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services:

  • Company name
  • Address
  • Email address and phone number
  • Payment details

To give you access and to improve our Services, we may collect data about:

  • How and when you access your account
  • Information about the device and browser you use
  • Your network connection
  • Your IP address

For us to be able to provide you our Services and support, to process orders, for you to better serve your Customers, and to improve our Services, we also collect information about your Customers:

  • Name, surname, company name
  • Shipping and billing address
  • Email address and phone number
  • Payment details
  • IP address and device data
  • Other information that you share with us or that customers provide while using our Services or during checkout.

Upon starting to use our Services we may process your email address to send you informative materials, such as newsletters, advertisements and others. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Prodigi / Pwinty. We will not use the details of your Customers to directly advertise our Services to them.

1.2. Information collected from our Users

If you use our Services to place personal orders without processing the data of third parties, you are to be considered as the User, where data are processed as follows.

We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services:

  • Name, surname, company name
  • Shipping and billing address
  • Email address and phone number
  • Payment details
  • IP address and device data
  • Other information that you share with us while using our Services or during checkout

We collect the above-mentioned personal data when a User uses or accesses our Services, places an order, or signs-up for an account on our websites or apps.

Upon starting to use our Services or when you subscribe to our blog or newsletters, we may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Prodigi / Pwinty.

1.3. Information collected from Prodigi Group websites

To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat or on the comment section of our blog), in emails, or through other means of communication you have used. For this purpose, we may process the following information to provide and enhance our Services and answer your questions:

  • Your name
  • Email address
  • Website address
  • Any information that you share
  • IP address

Upon visiting our website, requesting customer support, or subscribing to our blog, we may collect and process the following information related to you to provide you with a better customer experience and to improve our Services:

  • Your device and browser
  • Your IP address
  • Other information that is collected from cookies.

1.3.1. What are cookies?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookie:

  • Website functionality cookies: These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
  • Website analytics cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
  • Customer preference cookies: When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
  • Targeting cookies or advertising cookies: These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

2. Sharing personal data with third parties

In order for Prodigi to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.

Note that while our Service may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices, and encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit. This Privacy & Cookie Policy does not apply to third-party websites and services.

If you are a Merchant, by using our Services you are providing us with irrevocable consent to use any Third Party Service Provider at our discretion for the purposes of providing the Service.

Prodigi remains responsible for the processing of personal data carried out by Third Party Service Providers that Prodigi has engaged with for respective data processing in accordance with applicable laws.

In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.

3. Retention periods

We may retain your personal data, as well as your Customers' information, for as long as your relationship with us is active by having a Prodigi or Pwinty account, or as otherwise needed to provide you our Services.

After terminating your relationship with us by deleting your Prodigi account or otherwise ceasing to use our Services, we may continue to store copies of your and your Customers’ personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us or you and your Customers, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.

4. Data subject's rights

If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data.

You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by logging into your Prodigi / Pwinty account or by contacting our Data Protection Office via email [email protected]. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority. If you are the Customer of a Merchant, please contact the Merchant to exercise your data subject’s rights stated above.

5. Information security

We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data.

We take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Prodigi account, limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

All of Prodigi’s authorized personnel involved in the processing of your and your Customer’s personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it's not for the purposes of providing you our Services.

In the event that we experience a personal data breach, we will notify you (as a Merchant or a User) in compliance with the obligations set out in applicable laws.

6. International transfers of data

All the information you provide may be transferred or accessed by Prodigi, its affiliated companies and subsidiaries around the world for the provision of our Services as described in this Privacy Policy. When we transfer your information globally we will take necessary measures to ensure adequate protection of your information.

7. Privacy Policy changes

We may occasionally amend this Privacy Policy, for example in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page.

Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.

Contact

All comments, queries and other requests relating to our use of your information or this Privacy Policy should be addressed our Data Protection Officer on [email protected] or by post to: Data Protection, Prodigi, Walnut Studios, Greenhills Centre, Tilford Road, Farnham, Surrey, GU10 2DZ, UK.

This Privacy Policy is effective from 1st May 2018.

nd transfer of the information that you provide to the Company in accordance with the terms of this policy.

 

The Company reserves the rights to change the contents of this website, including these conditions at any time, by posting such changes on the website. It is your responsibility to familiarise yourself with the conditions regularly to ensure that you are aware of any changes. Your continued use of this website following the posting of any such changes will constitute your acceptance of the revised conditions.

If you do not accept these conditions, you may not use this website.

Information Collection

  1. When you visit, register with, or order products from this website you may be asked to provide certain information about yourself (including your name, contact details and credit or debit card information).
  2. The Company may also collect information about your usage of this website as you and others browse our website (see section on cookies), as well as information about you from messages you post to the website and emails or letters you send to the Company.

Use of the information we collect

  1. Your personal information will enable us to provide you with access to all parts of our site and will be used for several general purposes, including: administering our business activities; providing products and services you have requested; processing your payment; personalising your experience on our website and keeping you up to date with our products and services.
  2. You acknowledge and agree that we may make available or disclose to third parties information about you. This may include, amongst other things, passing your details onto credit reference agencies as provided for in the terms and conditions.
  3. We may also provide other information which we think you may find of interest, and may allow carefully selected third parties to contact you occasionally about products or services which may be of interest to you. The Company and any such third parties may contact you by post, telephone or fax, as well as by e-mail. Where relevant, you are given the opportunity to opt-out of receiving this information at the appropriate section of the website when you register your details. If you no longer wish to be contacted in the future by us or any of these third parties, please send an email to [email protected] and insert "unsubscribe" or "stop" as the appropriate subject heading.

Data Retention

The Company will retain the personal information provided by you for as long as is reasonably necessary for the purposes listed in this policy.

Disclosure of information

  1. The information you provide to us will be held on our computers in the UK & US and may be accessed by or given to our staff or to third parties for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf.
  2. We will also pass aggregate information on the usage of our site and services onto third parties, but this will not include information that can be used to identify you.
  3. If the Company sells, assigns or transfers the assets of its business, or if its business is merged, or enters into a joint venture with another business entity, the Company reserves the right to sell or transfer the databases maintained by the Company in connection with its business (including any personal information provided by you).
  4. We may disclose personal information in response to legal process, for example, in response to a court order. We also may disclose such information in response to a law enforcement agency’s request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.
  • Cookies

    1. Similar to other commercial websites, our website utilises a standard technology called "cookies" and web server log files to collect information about how our website is used. Information gathered through cookies and Web server logs allow us to monitor website traffic and to personalise the content of the site for you.
    2. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

    IP Addresses

    IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.

    Security

    We employ security measures to protect the information provided by you from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage.

    Accessing and updating your information

    1. You are entitled to see a copy of the personal information that we have collected online and that we maintain (about you). If you wish to do this, please email us at [email protected] and insert "access request" as the subject heading. We may charge a small fee to meet our costs in providing you with these details.
    2. You may ask the Company to make changes to the information provided by you and/or held about you, to ensure that it is accurate and kept up to date. You may also request that the Company ceases from processing your personal information and that it deletes this from its database or records.
    3. We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.

    Contact

    All comments, queries and other requests relating to our use of your information should be addressed the customer services team at [email protected] or by post to:

    Prodigi
    First Floor
    79 Station Parade
    Harrogate
    North Yorkshire
    HG1 1ST